Privacy Policy

1. Introduction

XARRVO PTY LTD ("Xarrvo", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our services or website, you agree to the terms of this policy.

 

2. What Information We Collect

We may collect personal information from you when you:

- Contact us or submit an enquiry

- Purchase or use our services

- Sign up for an account or newsletter

- Request support

- Participate in surveys or provide feedback

 

This may include:

- Name, email address, phone number

- Business name and address

- Payment and billing information

- Domain registration details

- Project-specific data and content

 

We may also collect information automatically, such as:

- IP address

- Browser type and version

- Pages visited on our site

- Referring URLs and session data

 

3. How We Use Your Information

We use your information to:

- Provide, deliver, and support our services

- Manage accounts and billing

- Respond to enquiries and provide customer service

- Improve our website, services, and customer experience

- Send important updates or promotional material (you can opt out at any time)

 

4. Disclosure of Your Information

Your personal information may be disclosed to:

- Employees and authorised contractors of Xarrvo

- Subcontractors and service providers (e.g., developers, marketers, payment processors)

- Domain registrars or third parties as required for service delivery

- Legal or regulatory authorities where required by law

 

All employees and subcontractors working with Xarrvo may have access to your information in order to fulfill their responsibilities. These individuals are bound by confidentiality obligations.

We do not sell or rent your personal information to third parties.

 

5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes:

- Secure servers and encrypted connections

- Access controls for internal staff and contractors

- Regular system and data audits

While we take appropriate measures, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Access and Correction

You have the right to:

- Access the personal information we hold about you

- Request that we correct any inaccurate, out-of-date, or incomplete information

Requests can be sent to: [email protected]

 

7. Cookies & Tracking

We may use cookies and similar technologies on our website to:

- Improve user experience

- Analyse site usage

- Assist with advertising and marketing

You can manage your cookie preferences through your browser settings.

 

8. Third-Party Services

Our website and services may include links to third-party websites or services (e.g., payment gateways, analytics providers). We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.

 

9. International Data Transfers

If we transfer data outside of Australia (e.g., to hosting or SaaS providers), we will take reasonable steps to ensure the recipient protects your personal information in accordance with Australian privacy laws.

 

10. Retention of Data

We retain personal data only for as long as necessary to provide our services and fulfill legal or contractual obligations. When no longer required, your data will be securely deleted or anonymised.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates your acceptance of any changes.

 

12. Contact Us

If you have any questions or concerns regarding your privacy, or if you wish to make a complaint, please contact:

XARRVO PTY LTD

Email: [email protected]

Website: https://xarrvo.com

Jurisdiction: Queensland, Australia